Feedback
We welcome feedback and complaints. Your voice helps us improve and will never affect the supports you receive.
How it works
1
Tell us what happened
Share the issue, when it happened, and who was involved.
2
We acknowledge it
We will acknowledge within 2 business days and keep you updated.
3
We respond with outcomes
We aim to resolve complaints within 20 business days.
Share Your Feedback
External Escalation
If you are not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission:
- Phone: 1800 035 544 (free call from landlines) or TTY 133 677
- Website: www.ndiscommission.gov.au